At EligibilityOne, our Eligibility Advocates are committed to going the extra mile for every person they assist. Patient Advocacy is their passion, and we believe it is important to acknowledge their exceptional efforts at making a difference in the lives of the patients they help and support.
Below we share the story of how three of our Eligibility Advocates went above and beyond for their patient at Methodist Dallas Medical Center.
Impacting Communities, One Patient at a Time: A Family Reunited
Our Outstanding Eligibility Advocates helped reunite a missing woman with her family, located over 250 miles away.
After 3 months of consistently visiting an unidentified 58-year-old female behavioral health patient on a daily basis, Our Eligibility Advocate established trust. The patient shared enough information with her to help the team of advocates find her family through social media. The patient was more than 250 miles from home and had been missing for 4 months. The team contacted the family, and they were reunited with their lost relative within 24 hours.
Our Eligibility Advocate never gave up on helping her patient. Thanks to our Eligibility Advocate's persistence and care and the guidance of our team in determining what should be done for this patient, her identity was verified, she obtained health coverage, and she was transferred to a qualified behavioral health facility.
The patient now benefits from ongoing healthcare and her medical services are covered. Most importantly, a family was reunited – all due to the consistent and heartfelt concern of our Outstanding Eligibility Advocates.
Thank you all for the impact you have made on this patient and her family.
You are all truly Outstanding Eligibility Advocate!
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